CUSTOMER SERVICE


GENERAL INQUIRIES
For all inquiries please email us at web@bluheavenusa.com. All emails will be attended to within the following business day.

Need immediate assistance? Please contact us at (213)221-7285.
Web Department Business Hours: Monday through Friday – 8:30am to 5:30 pm (PST)
Tradeshow Department Business Hours: Monday through Friday - 8:30am to 5:30 pm (PST)


FEEDBACK
We strive to bring the best service to you! We would love to hear your comments about any of your experiences at the shows or on the web!
Send us your thoughts to sales@bluheaven.net


PAYMENT
We accept: All major Credit Card ( American Express / Discover / Mastercard / Visa )
Please fill out and fax or email us the Credit Card Authorization Form with your purchase.


SHIPPING
We do our best to process orders on the same day. However, we do ask for 1-3 business days to process and ship your order.
Please be advised that shipping delays can occur.

Shipping Options:

Continental US:
UPS Ground /UPS 3rd day Select /UPS 2nd Day Air/UPS Next Day Air
FedEx (Recipient’s Account Only) /USPS

International:
UPS Worldwide/USPS/DHL (Recipient’s Account Only)/FedEx (Recipient’s Account Only)


BACK ORDERS & FUTURE DELIVERY
Back order (currently out of stock with future delivery dates) and pre-order (future delivery) items will be shipped as they become available. All orders will be shipped as ready unless customer states to call before shipping.

If you have any questions or concerns regarding your back orders please contact the web team via email: web@bluheavenusa.com or phone: (213) 221-7285


RETURNS
If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests.
To file a claim on damaged or return items, please email web.return@bluheavenusa.com for your return authorization (RA) Request.

Please include your Sales ID or Invoice No. in the subject line and the following information in the body:

Company Name
Address
Invoice Number
Style Number
Size(s) & Color
Quantity
Reason for Return
Picture of damaged unit(s)

Your claim must be submitted by email within 10 business days of receipt of goods. All packages must be unopened and include original label. Returns must be unworn, unaltered and unwashed with all tags still attached, only damaged goods will receive return labels. Returned packages without an authorization will be shipped back to customers at their own expense. Failure to follow all requirements will result in a 20% restocking fee.

Most to all cases are issued as store credit and not a refund.

Depending on the nature of the claim, customers may cover the expense for return shipping.

All sale items or discounted items are deemed FINAL and cannot be returned.

Once you receive a return authorization (RA) form,
Please mail the package to:

Bluheaven
Attn:Return Dept.
1001 E. 7TH ST. #F
LOS ANGELES
CA 90021

If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
All sales are not subject to a refund. Only store credit will be issued.
In some cases, merchandise exchanges may be done.