1.What do I do if I want to return an item?
If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests.
To file a claim on damaged or return items, please email firstname.lastname@example.org for your return authorization (RA) Request.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body:
Size(s) & Color
Reason for Return
Picture of damaged unit(s)
Your claim must be submitted by email within 10 business days of receipt of goods. All packages must be unopened and include original label. Returns must be unworn, unaltered and unwashed with all tags still attached, only damaged goods will receive return labels. Returned packages without an authorization will be shipped back to customers at their own expense. Failure to follow all requirements will result in a 20% restocking fee.
2.What do I do with Damages?
Should you receive a damaged or defective item, claims must be made over email (including pictures of defect) within 10 business days of receipt of goods, otherwise claim will not be honored. Any return not considered a damage will be returned at customer's own expense and must pay a 10% restocking fee for a non-damaged return. *Bluheaven will not issue a return authorization for damages and return claims AFTER indicated dates.
Order cancellations must be requested by written form (letter or e-mail). No cancellations are accepted after shipment. All sales are non-refundable.
4.I received my order but have several damaged units. What should I do?
Should you receive defective items, please send all information listed above in “#1” to web.return @bluheavenusa.com. Further instructions will be advised by e-mail.
5.No Refund Policy
Refunds will not be issued for damaged or return claims, only store credit will be issued. All discounted or on "SALE" items are FINAL and cannot be returned. Shipping and handling charges are not refundable.
6.I want to return an item that was on sale. Do you accept it?
Unfortunately, all Sale items or discounted items are deemed FINAL and cannot be returned.
7.Do I have to pay for return shipping costs?
Depending on the nature of the claim, customers may cover the expense for return shipping.
8.I received an RA Form, what do I do now?
Please mail the package to:
Attn: Return Dept.
1001 E. 7TH ST. #F
Los Angeles, CA 90021